![]() On July 3, 2023, the Customer initiated an outgoing transfer from their OSA to their original funding account. The Bank appreciates the opportunity to address the concerns raised by ****** **** (the “Customer”) related to accessing their Online Savings Account (“OSA”). Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the above-referenced complaint via the Better Business Bureau Complaint Portal on July 15, 2023. The Bank is unable to update the Customer’s credit reporting. The Customer acknowledged that the Greensky accounts are valid andĪccurate. With Greensky and have been reported accurately to the credit reportingĪgencies. The Customer was advised that two accounts are open A Bank representative with Greensky contacted theĬustomer on July 25, 2023. The Customer identified that reporting issues relate The Customer expressedĬoncerns with other accounts through the Bank being reported incorrectly to theĬredit reporting agencies. The Bank contacted the Customer on July 24, 2023. The Customer’s credit was not impacted by the application. The Bank sent the CustomerĪn email on Jdetailing reasons that the application could not be Process the Customer’s application due to a system error. Most recent application on June 11, 2023. According to the Bank's records, the Customer submitted the The Bank conducted an investigation and confirmed a systemĮrror occurred. Related to applications and credit reporting. Opportunity to address the concerns raised by ****** ***** (the “Customer”) Rewards, the My GM Rewards team is available to assist Monday-Saturday 9am-8pmĮT, and may be contacted by calling #-#-#, and selecting “Rewards” inīased on the above details, the Bank kindly requests forīureau (“BBB”) Complaint Portal on July 19, 2023. If the Customer needs further assistance with The My GM Rewards team will be contacting the Customer toĭiscuss redemption options. The Bank notified the My GM Rewards team of the Customer’s concerns on The Bank is unable to process redemptions of earned rewards Bank records indicate that the Customer has a rewards balance ofģ1,150 points. Please refer to this email sent for more information regarding theĪfter account closure, the Customer can redeem reward points earned for up toģ65 days. Based on a review of the Customer’s account, the Bank closed theĪccount and sent the Customer an email informing of the account closure on DecemberĨ, 2022. The Bank conducted an investigation and confirmed no error Opportunity to address the concerns raised by ** ***** (the “Customer”) related ![]() Goldman Sachs Bank USA (the “Bank”) received theĪbove-referenced complaint related to the GM Card via the Better Businessīureau (“BBB”) Complaint Portal on July 21, 2023.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |